We want you to be completely satisfied with your purchase. If you change your mind, you have the right to return your order under the terms below.
Returns
We offer a 30-day returns policy, giving you 30 days from the date you receive your order to return an item.
If you would like to return an item, please contact us at ben@james-mcintyre.co.uk before sending it back.
Unless an item is damaged, faulty, or has been supplied incorrectly, you will be responsible for the cost of returning it to us.
Returned products must be in a resellable condition, unopened, unused, and undamaged, and in their original packaging where applicable.
If an item arrives damaged or faulty, please contact us as soon as possible so that we can arrange a replacement or refund.
Returning Items
- Items must be unused and in their original packaging
- You are responsible for the cost of returning items unless they are faulty
- We recommend using a tracked service
Refunds
Faulty or Damaged Items
Non-Returnable Items
- Opened or used animal or bird food
- Perishable goods
- Any items not in resellable condition
Need help?
Contact us at ben@james-mcintyre.co.uk for questions related to refunds and returns.